One step closer to a modern tax system
In August 2016, HMRC published six Making Tax Digital consultations. Each document focused on specific customer groups or specific elements of the Making Tax Digital reforms. Today, an overview of...
Working Together initiative produces results
In last week’s blog we explained how the Joint Initiative on Service Delivery had brought about improvements to services. This week we’d like to highlight another example where HMRC’s working...
Still moving and improving: More on the HMRC website’s transition to GOV.UK
In March we blogged about HMRC’s web guidance and tools moving to the cross-Government GOV.UK website. Since then, Statutory Pay and High Income Child Benefit Charge content has moved, with...
Agent Online Self Serve and Identity Assurance
...firms, and the processes they go through when they’re engaged by a new client. We’re now working closely with the Government Digital Service (GDS) to give the new agent service...
Experience of working in a high street agent for HMRC trainees
Back in the Spring I asked contacts within the larger representative bodies to help me find places for our tax technical trainees to experience a day in the life of a high street agent. These trainees spend most of their …
Quarterly meetings and fixing bugs
...the same time. So we group the meetings because some of our agent rep visitors have far to travel and it’s a help to them to cover several subjects with...
