One step closer to a modern tax system
In August 2016, HMRC published six Making Tax Digital consultations. Each document focused on specific customer groups or specific elements of the Making Tax Digital reforms. Today, an overview of...
Working Together initiative produces results
In last week’s blog we explained how the Joint Initiative on Service Delivery had brought about improvements to services. This week we’d like to highlight another example where HMRC’s working...
Still moving and improving: More on the HMRC website’s transition to GOV.UK
...case because it is heavily used, both by HMRC and external customers - and it contains all the features needed to test our users’ needs. We’ll share a public beta...
Agent Online Self Serve and Identity Assurance
...too. Agents will be involved in user-testing the new services and we’d like to thank everyone who has volunteered to help us with this. We’re aiming to release a limited...
Experience of working in a high street agent for HMRC trainees
Back in the Spring I asked contacts within the larger representative bodies to help me find places for our tax technical trainees to experience a day in the life of a high street agent. These trainees spend most of their …
Quarterly meetings and fixing bugs
...improve transparency of our performance and to act as a catalyst for continuous improvement. Agents get very involved. We visit their offices to see an agent’s point of view. They...
