In August 2016, HMRC published six Making Tax Digital consultations. Each document focused on specific customer groups or specific elements of the Making Tax Digital reforms. Today, an overview of feedback, the government’s decisions and our next steps have been …
In last week’s blog we explained how the Joint Initiative on Service Delivery had brought about improvements to services. This week we’d like to highlight another example where HMRC’s working together with agents has produced results. Agents from the representative …
In March we blogged about HMRC’s web guidance and tools moving to the cross-Government GOV.UK website. Since then, Statutory Pay and High Income Child Benefit Charge content has moved, with customers being automatically redirected from the HMRC website to GOV.UK. …
The introduction of new digital services for agents through Agent Online Self Serve (AOSS) is closely linked to the cross-government Identity Assurance (IDA) programme. IDA will enable people and organisations to let government departments know, safely and securely, that …
Back in the Spring I asked contacts within the larger representative bodies to help me find places for our tax technical trainees to experience a day in the life of a high street agent. These trainees spend most of their …
I recently had a week of important quarterly meetings with agent representatives. It can be a logistical challenge to get all the papers and presenters in the same room at the same time. So we group the meetings because some of our agent rep …
