In last week’s blog we explained how the Joint Initiative on Service Delivery had brought about improvements to services. This week we’d like to highlight another example where HMRC’s working together with agents has produced results.
Agents from the representative bodies and local Working Together groups attended a workshop with HMRC last summer, to discuss their difficulties with the paper process for getting authorisation to act on behalf of a client (Form 64-8). After the workshop we updated our website guidance and ‘helpful hints’ on submitting paper 64-8s.
There’s also a Helpcard that you can download – and we’ve changed some of our procedures too.
Agent Online Self Serve will improve the online authorisation process – until it arrives we’ll continue to look for ways to improve the service, so you can start acting for new clients as quickly as possible.
Check out the HMRC website for turnaround times for both the online and paper agent authorisation process. You can also use the Agent Account Manager service to progress chase a 64-8 that hasn’t been processed within published timelines.