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Joint Initiative on Service Delivery brings improvements to services

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As part of this joint working initiative, HMRC works closely with professional bodies, charities and businesses to improve customers’ experiences of dealing with the Department. For example, back in April, we blogged about our work with professional bodies to make …

Still moving and improving: More on the HMRC website’s transition to GOV.UK

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In March we blogged about HMRC’s web guidance and tools moving to the cross-Government GOV.UK website. Since then, Statutory Pay and High Income Child Benefit Charge content has moved, with customers being automatically redirected from the HMRC website to GOV.UK. …

Employment Status Manual – new guidance on employment intermediaries added

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HMRC sign on a wall

In the past, employment intermediaries were often used to disguise people’s employment status as self employed - when they were in fact, employees. In the Finance Bill 2014, the Government introduced legislation to prevent these attempts to avoid paying national …