The introduction of new digital services for agents through Agent Online Self Serve (AOSS) is closely linked to the cross-government Identity Assurance (IDA) programme. IDA will enable people and organisations to let government departments know, safely and securely, that they are who they say they are when they transact with us online.
The IDA Authority Management service will allow users to act on behalf of others. For example, agents will be able to use services on their clients’ behalf – and an employer could give their employees permission to deal with government for them.
We’ve already blogged about recent user research findings on Identity Assurance and AOSS, where we spoke to agents about how work is delegated in their firms, and the processes they go through when they’re engaged by a new client.
We’re now working closely with the Government Digital Service (GDS) to give the new agent service IDA credentials, so you can act on behalf of your clients.
We’re also working with third party software providers to ensure you can use our new services with their products too.
Agents will be involved in user-testing the new services and we’d like to thank everyone who has volunteered to help us with this. We’re aiming to release a limited service (known as a private beta) to some early adopters by the end of this year and we’ll provide more updates as our work takes shape.