Skip to main content

Agent Online Self Serve and Identity Assurance

Posted by: , Posted on: - Categories: General, News and Updates


The introduction of new digital services for agents through Agent Online Self Serve (AOSS) is closely linked to the cross-government Identity Assurance (IDA) programme. IDA will enable people and organisations to let government departments know, safely and securely, that they are who they say they are when they transact with us online. 

The IDA Authority Management service will allow users to act on behalf of others. For example, agents will be able to use services on their clients’ behalf – and an employer could give their employees permission to deal with government for them. 

We’ve already blogged about recent user research findings on Identity Assurance and AOSS, where we spoke to agents about how work is delegated in their firms, and the processes they go through when they’re engaged by a new client. 

We’re now working closely with the Government Digital Service (GDS) to give the new agent service IDA credentials, so you can act on behalf of your clients. 

We’re also working with third party software providers to ensure you can use our new services with their products too. 

Agents will be involved in user-testing the new services and we’d like to thank everyone who has volunteered to help us with this. We’re aiming to release a limited service (known as a private beta) to some early adopters by the end of this year and we’ll provide more updates as our work takes shape.





Sharing and comments

Share this page


  1. Comment by Nik White posted on

    Please can you confirm through which forum you are working with third party software providers in relation to this?

    • Replies to Nik White>

      Comment by ruthbulteel posted on

      Nik thank you for your comment. We engage with Third Party Software Developers monthly, to inform them of the development of Identity Assurance (IDA), collect ‘User Testing’ stories, and help them to understand differing user journeys.

      We also road test propositions for developing our technical architecture; and agree requirements for replacing the Government Gateway functionality needed to support third party software, for example, the Transaction Engine. We’ve had regular involvement from the Agent Online Self serve and IDA teams, ensuring that the disparate streams of work are aligned.