Agent Update 95 has been published
Welcome to today's blog promoting the publication of Agent Update: issue 95. In the Technical Updates and Reminders section we continue to bring you important COVID-19 updates such as, reminder...
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Local Working Together
...the team recently had to check over 150 links from the Toolkits to the guidance to ensure they all still led to the appropriate pages, all within a week –...
Spamalot
...thought agents’ experiences differed - some were receiving all (or most) emails whilst others weren’t getting any. Having looked into this, we’ve established that big internet service providers (ISPs) filter...
Record breaking year for filing SA returns
...times and is within the industry standard. Citi told us: The Citi Faster Payments infrastructure receives payments from the scheme individually, and processes and responds to the scheme within 15...
Tax helpline launched to support people affected by flooding
On 12 February HMRC launched a new telephone helpline for anyone affected by the recent flooding, to enable people to get fast, practical help and advice on a wide range...
Debt Management & Banking – Agent Dedicated Line
...helpline is intended for the sole use of agents with queries about debt management and banking – and you can use it to get a priority service. The telephone number...
Debt Management & Banking - Agent Dedicated Line
Back in April we told you about the new Debt Management & Banking (DMB) Agent Dedicated Line. Here’s an update, to help you get the best out of this service....
HMRC Library - transition to GOV.UK
We wanted to let you know what we've been doing to prepare the first parts of the HMRC Library for transition to GOV.UK. Copies of our VAT Notices, VAT Info...
Bereavement Service
In 2012, HMRC gave a commitment to improve our service for bereaved customers. Since then, we have been listening to what customers told us was important to them at a...
Agent Online Self Serve (AOSS) – What’s New?
...firm) we’d really like to hear from you. If you’ve already volunteered to help us test the new agents’ service then you don’t need to apply again. We’ll be in...
