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Debt Management & Banking – Agent Dedicated Line

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We are pleased to tell you that a new Enforcement & Compliance, Debt Management & Banking (DMB) Agent Dedicated Line opens today, 28 April 2014.

As its name suggests, this helpline is intended for the sole use of agents with queries about debt management and banking – and you can use it to get a priority service.

The telephone number is: 0300 200 3887

Opening times are 8am to 8pm Monday to Friday

For Self Assessment and Tax Credit queries, lines are also open from 8am to 4pm on Saturday and Sunday

We hope you find this service useful.

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  1. Comment by Christine Conway posted on

    I have just called them and spoken to a very helpful gentleman who helped me work through how a problem had arisen. Unfortunately, he was then not able to correct the problem and has sent me back to the Employers Helpline and I'm currently sat in a queue wondering if I am going to go round in the usual circles. Not much point provided an Agent service if they can't actually action anything!

  2. Comment by Jonathan Brady posted on

    This is good news! Hopefully the program is run efficiently and becomes a helpful service for tax advisers. Specifically, it should help alleviate issues concerning debt management.

  3. Comment by ruthbulteel posted on

    Thank you for your comments.
    This Agent Dedicated Line allows agents to have a clear and prioritised route into HMRC’s Debt Management and Banking. But you should only use it if your clients are having difficulty paying the tax due, in full and on time.

    If your query relates to an issue that originally caused the debt you may still need to talk to the appropriate helpline, which in this case was the Employer Helpline.