Back in April we told you about the new Debt Management & Banking (DMB) Agent Dedicated Line. Here’s an update, to help you get the best out of this service.
The Agent Dedicated Line gives authorised customer representatives a clear and prioritised route into DMB. But it’s only for use when your clients are experiencing difficulties in paying the tax due in full and on time.Since the Agent Dedicated Line began, it’s taken nearly 3000 calls, and answered 99.2% of queries. However, 10% of the calls weren’t appropriate for them, and had to be referred to the Employer Helpline.
We’d like to make this distinction between the helplines clear, to make sure we deal with your enquiry quickly and efficiently.
If your query is about help for employers, both new and established, please continue to use the Employer Helpline. It’s for basic tax questions, such as updating records, operating tax codes, end of year and Real Time Information. You can also use it for complex cases where greater technical support may be needed. Because the Agent Dedicated Line deals only with payment difficulties, they have to pass other queries over to the Employer Helpline.
Agent Dedicated Line
0300 200 3887
8am to 8pm, Monday to Friday - for Self Assessment, PAYE, VAT, COTAX and Tax Credits.
8am to 4pm, Saturday and Sunday - for Self Assessment and Tax Credits.