Agent Online Self Serve (AOSS) – What’s New?

Since we last blogged about Agent Online Self Serve my colleagues on the AOSS team have received the great news that they have passed the Government Digital Services (GDS) assessment – reaching the required standard on all 26 counts. This gives us a green light to move on to designing and developing the next phase of the project – making a live service available to a small number of agents through what’s known as a ‘private beta’ release.

We’d like to continue building up a list of volunteer agents to help us test the live service so we’ll soon be advertising on GOV.UK. We’ll let you know when the ad goes live but if you are based in the UK, have between 20 and 200 employer clients and hold Government Gateway administrator credentials (that means you’re able to login on the Government Gateway and delegate access to others in your firm) we’d really like to hear from you.

If you’ve already volunteered to help us test the new agents’ service then you don’t need to apply again. We’ll be in touch if we think you’ll fit what we’re looking for to test the initial service, which will involve checking client lists and viewing PAYE accounts for employer clients. There’ll also be plenty of opportunities to get involved as the work progresses.

We can’t wait to share our work with you so we also hope to publish the latest designs on the AOSS exemplar page on GOV.UK soon.

We’re building the new agents’ service using ‘agile methodology’. This means we’ll release new functions in stages once they’ve been fully tested and we’re sure they’re meeting users’ needs. We expect to launch the first live (private beta) service next Spring and then gradually increase the scope and the number of users as we make improvements.

Feeling excited or apprehensive about AOSS? Let us know what you think and give us your suggestions by posting a comment on this blog.


  1. Comment by Allan Frost posted on

    How does one register their interest in becoming a volunteer for the Beta Service

  2. Comment by Petra posted on

    You say 'next Spring' - does that mean 2016? Or do you actually mean 'this Spring' and 2015?


  3. Comment by Sue Hitchcock posted on

    How do I volunteer my Company to test the Agent service please?

  4. Comment by Jacqui Mellor-Jones posted on

    Hi I just tried the link but it says the survey is closed. Do you have enough volunteers or are you still looking for more, we would be interested in volunteering?




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