https://taxagents.blog.gov.uk/2015/06/22/calling-all-tax-agents-were-looking-for-volunteers-to-test-our-agent-online-self-serve/

Calling all tax agents - we’re looking for volunteers to test our Agent Online Self Serve

Would you like to be at the forefront of our Agent Online Self Serve (AOSS) live service?

AOSS is going from strength to strength and we’ve now successfully moved into Private Beta testing.

With an expanded view of employer clients PAYE accounts launching shortly (which will provide a monthly breakdown of employers’ PAYE liabilities and how the payments received have been allocated to each period) we need you to help us test this enhanced feature.

To get involved, please complete the questionnaire here which provides us with key information about your business. We’ll then send you a personalised link to invite you into the service. The questionnaire/survey seeking new agents will close on 30 October 2015.

If you’ve already volunteered to help test the initial private beta service, thank you - you don’t need to re-apply. You will automatically have access to this expanded view and we will inform you via email when this view is available.

Please note we’re staggering the testing so you may not be asked to take part in the trial for a few months. However, we will acknowledge receipt of your questionnaire, so that you know we’ve got it.

If you are not able to become involved in testing, you can still let us have your views on the prototype screens by completing the short feedback form on the final screen. Alternatively why not let us have your views or suggestions on AOSS by commenting on this blog?

8 comments

  1. Peter Bickley

    Toni - when will an updated version of the prototype screens be publicly available which would enable those who like me are not employers or tax agents to comment? I'd like to commment but assuming you have made lots of improvements since March don't want to spend time thinking about something that's out of date.
    I was at the meeting you attended at ICAEW on 25 June.

    Link to this comment Reply
  2. David Jeffreys

    I have (tried to) fill in the questionnaire to volunteer but was not sure re my Gov Gateway reference - the notes on your form re how to find this did not seem to correlate to what I was looking at when I used my usual HMRC login details - the 'my account' section only confirmed my own contact details (with a facility to amend them if/when required)....

    Link to this comment Reply
  3. Toni Clark

    I know that some agents have experienced difficulties accessing the live system due to issues with Government Gateway Agent IDs. In my most recent blog I have included step-by-step guidance to help you find your Government Gateway Agent ID. https://taxagents.blog.gov.uk/2015/08/24/agent-online-self-serve-aoss-private-beta-testing-update/

    Link to this comment Reply
  4. Peter Nicholl

    As tax agents, it is not unusual for us to spend up to two days trying to get through to HMRC's employer's helpline.
    Will the new online system provide an enquiry facility with a speedy response time?

    Link to this comment Reply
    • Toni Clark

      The new Agent Online Self-Serve (AOSS) is being developed with input from agents to ensure that, as far as possible, it best meets agents’ varied needs. Agents have told us that viewing employer client PAYE accounts was a priority and this is the focus of the initial service being tested in private beta. Longer term, the aim is to provide clear guidance and views for agents to access their client’s personal and business tax accounts - so that they can see and do what their clients can. Whilst AOSS does not provide an enquiry service, it is hoped that in time we can extend our digital services so that agents will be able to do much more for their clients, and get more of what they need from us, online - saving time and costs.

      Link to this comment Reply
  5. Claire

    How much work will be involved for agents testing AOSS? What amount/how regular would you need feedback?

    Link to this comment Reply

Leave a comment