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General

HMRC’s webinars

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In my first blog I highlighted our recent survey about agents’ use of HMRC’s agent toolkits. This has now finished and I’m pleased to say we had a really good response rate. We’re analysing the results and I’ll let you know what we …

Can we help?

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Yes! We absolutely can. I was at an event organised by one of the agents’ professional bodies a couple of weeks ago, sitting next to the ex-president of one of these organisations. He had a problem he’d been unsuccessfully chasing …

Introduction

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welcome mat

Hi, I’m Jenny Cowles. I work as a Deputy Director in HMRC, leading the Agent Strategy, Stakeholder and Engagement Team. If you are a tax agent authorised to act on behalf of our customers I hope we’ll be able to …