Yes! We absolutely can. I was at an event organised by one of the agents’ professional bodies a couple of weeks ago, sitting next to the ex-president of one of these organisations. He had a problem he’d been unsuccessfully chasing with HMRC for over six months – money paid by a client was acknowledged but not showing up against monies owing. I asked if he knew about our Agent Account Mangers who offer an individual resolution service for agents. He did, but hadn’t signed up for it. We would have found the answer, and have subsequently done so.
This service kicks in only if you have tried the normal routes and followed HMRC guidance and still can’t resolve your issue. We then find you a solution. And we helped resolve over 2,500 client issues last year.
Have you registered for the service? Why not give it a try.
I’d like to introduce a key player in my team – Ruth Bulteel. Ruth leads on our communications and will sometimes talk to you directly through this blog.
Have you used the Agent Account Managers Issue Resolution Service? If so, what did you like best? Please help us get even better and improve your experience by telling us how we could enhance the service. Feedback can be made via the online feedback form.