Quarterly meetings and fixing bugs
...improve transparency of our performance and to act as a catalyst for continuous improvement. Agents get very involved. We visit their offices to see an agent’s point of view. They...
CIS repayments agent workshop
...professional rep bodies and some independent practitioners representing their local Working Together groups. They were all keen to share their anecdotal experiences of how the process had worked this year....
What do you think about HMRC Agent Toolkits?
...the key issues, with links to online guidance and legislation. The errors addressed by the toolkits are regularly reviewed and refreshed to make sure they are up-to-date and contain our...
Can we help?
...to introduce a key player in my team – Ruth Bulteel. Ruth leads on our communications and will sometimes talk to you directly through this blog. Have you used the...
Introduction
Hi, I’m Jenny Cowles. I work as a Deputy Director in HMRC, leading the Agent Strategy, Stakeholder and Engagement Team. If you are a tax agent authorised to act on behalf of our customers I hope we’ll be able to …
