Quarterly meetings and fixing bugs
...the same time. So we group the meetings because some of our agent rep visitors have far to travel and it’s a help to them to cover several subjects with...
CIS repayments agent workshop
...point for HMRC was that they should manage expectations about repayment turnaround times during peak periods and recognise that HMRC delays cause real problems for them. Personal Tax Operations, who...
What do you think about HMRC Agent Toolkits?
...us they find toolkits useful but we need you to help us shape the toolkits for the future. Please tell us what you find useful, how you use toolkits and,...
Can we help?
Yes! We absolutely can. I was at an event organised by one of the agents’ professional bodies a couple of weeks ago, sitting next to the ex-president of one of...
Introduction
Hi, I’m Jenny Cowles. I work as a Deputy Director in HMRC, leading the Agent Strategy, Stakeholder and Engagement Team. If you are a tax agent authorised to act on behalf of our customers I hope we’ll be able to …
