We’re on track to introduce Agent Online Self Serve (AOSS), the new agents’ digital service, to a small number of agents for testing by the end of the year. This is known as a ‘private beta’ release and we’ll use …
We’ve blogged before about migrating HM Revenue and Customs (HMRC) manuals to GOV.UK. The Employment Income Manual (EIM) has now been built in our new design and we have tested it in the lab with some of your fellow tax …
What is the Annual Investment Allowance (AIA)? The AIA was introduced in 2008. It is an allowance for tools and equipment meaning a business can write off 100% of qualifying capital expenditure (up to a set limit - currently £500,000) …
Consultative Groups HMRC has been talking to professional body representatives about how to make best use of the time we all spend at joint meetings. We want to eliminate duplication and repetition of issues - but still ensure we have …
We have reviewed, refreshed and republished 15 out of 20 HMRC Agent Toolkits. Many areas of risk have been updated or re-written - and some new ones have been added. For example, there are three new risks in the Capital …
The Government’s Digital Strategy sets out how government services will become ‘digital by default’ - and HMRC’s Digital Strategy fits neatly with this approach. Our aim is to have digital channels that allow straightforward access to information and services, at …
We received many comments about our recent blog ‘Still moving and improving- update on HMRC’s website transition to GOV.UK.’ Here’s a response from Till Wirth of the Government Digital Service: Thank you very much for your feedback about the layout …
In last week’s blog we explained how the Joint Initiative on Service Delivery had brought about improvements to services. This week we’d like to highlight another example where HMRC’s working together with agents has produced results. Agents from the representative …
As part of this joint working initiative, HMRC works closely with professional bodies, charities and businesses to improve customers’ experiences of dealing with the Department. For example, back in April, we blogged about our work with professional bodies to make …
In March we blogged about HMRC’s web guidance and tools moving to the cross-Government GOV.UK website. Since then, Statutory Pay and High Income Child Benefit Charge content has moved, with customers being automatically redirected from the HMRC website to GOV.UK. …
