What can agents expect in the coming months? The Agent Online Self Serve (AOSS) project is pushing ahead with development of the new online service for tax agents. The AOSS team has visited a number of agents to understand how …
In 2012, HMRC gave a commitment to improve our service for bereaved customers. Since then, we have been listening to what customers told us was important to them at a very difficult time and looked at ways to simplify our …
Back in July we let you know that we had started to transition the content from HMRC’s Library to GOV.UK. Here’s a quick run through of how we’ve been getting on with that. Since the last update we’ve completed: Customs …
In June I told you we would be bringing you webinars and over the summer months we have delivered the first interactive webinar on penalties and inaccuracies in documents and returns. The response was very positive with 710 of you …
The Government is reforming the statutory pay and leave entitlements available to employed parents. From next year, a new entitlement to Shared Parental Leave and Pay (SPL) will be introduced. This will give parents more flexibility in the way they …
Self Assessment guidance is moving to GOV.UK From 21 August 2014, all Self Assessment guidance will be accessed through the GOV.UK website. HMRC’s Self Assessment online service won’t change as a result of transition, but you and your clients will …
We have 20 Agent Toolkits. Each one focuses on the common errors people make when completing tax returns - and gives agents tips on how to avoid them. We refresh the toolkits each year. So far 18 have already been …
Back in March we told you about the new NICs Employment Allowance and pointed you to guidance, to help you check your clients’ eligibility to claim it. I’m pleased to say that, since its introduction in April this year, over …
We wanted to let you know what we've been doing to prepare the first parts of the HMRC Library for transition to GOV.UK. Copies of our VAT Notices, VAT Info Sheets and VAT Notes are ready to be published, hopefully …
Back in April we told you about the new Debt Management & Banking (DMB) Agent Dedicated Line. Here’s an update, to help you get the best out of this service. The Agent Dedicated Line gives authorised customer representatives a clear …
