Spamalot
...thought agents’ experiences differed - some were receiving all (or most) emails whilst others weren’t getting any. Having looked into this, we’ve established that big internet service providers (ISPs) filter...
Jenny Cowles
Recognising the future relationship between agents and HMRC
...gets copied into what. We want transparent and effective relationships but also to avoid deluging agents with information of no value to them. The group discussed how currently one size...
Tax Agent Strategy
It might be winter outside but there’s a spring in our step after a very productive period of work on the Agent Strategy. There’s still work to do but I wanted to give you a quick update on where we …
Proposed legislative changes for Self Assessment
...our informal engagement with agents - if you want to make a formal response to the consultation, you’ll need to send it to the contact listed in the consultation document....
Quarterly meetings and fixing bugs
...improve transparency of our performance and to act as a catalyst for continuous improvement. Agents get very involved. We visit their offices to see an agent’s point of view. They...
Can we help?
...to introduce a key player in my team – Ruth Bulteel. Ruth leads on our communications and will sometimes talk to you directly through this blog. Have you used the...
Introduction
Hi, I’m Jenny Cowles. I work as a Deputy Director in HMRC, leading the Agent Strategy, Stakeholder and Engagement Team. If you are a tax agent authorised to act on behalf of our customers I hope we’ll be able to …
