Since we last blogged about Agent Online Self Serve my colleagues on the AOSS team have received the great news that they have passed the Government Digital Services (GDS) assessment – reaching the required standard on all 26 counts. This …
Last month we told you about our work moving the HMRC Library content to GOV.UK. We’re now preparing to move our web guidance for agents too. Over to the Digital Services Team to explain our next steps……. Moving to GOV.UK …
Self Assessment guidance is moving to GOV.UK From 21 August 2014, all Self Assessment guidance will be accessed through the GOV.UK website. HMRC’s Self Assessment online service won’t change as a result of transition, but you and your clients will …
We’re on track to introduce Agent Online Self Serve (AOSS), the new agents’ digital service, to a small number of agents for testing by the end of the year. This is known as a ‘private beta’ release and we’ll use …
We’ve blogged before about migrating HM Revenue and Customs (HMRC) manuals to GOV.UK. The Employment Income Manual (EIM) has now been built in our new design and we have tested it in the lab with some of your fellow tax …
We have reviewed, refreshed and republished 15 out of 20 HMRC Agent Toolkits. Many areas of risk have been updated or re-written - and some new ones have been added. For example, there are three new risks in the Capital …
The Government’s Digital Strategy sets out how government services will become ‘digital by default’ - and HMRC’s Digital Strategy fits neatly with this approach. Our aim is to have digital channels that allow straightforward access to information and services, at …
We received many comments about our recent blog ‘Still moving and improving- update on HMRC’s website transition to GOV.UK.’ Here’s a response from Till Wirth of the Government Digital Service: Thank you very much for your feedback about the layout …
In last week’s blog we explained how the Joint Initiative on Service Delivery had brought about improvements to services. This week we’d like to highlight another example where HMRC’s working together with agents has produced results. Agents from the representative …
As part of this joint working initiative, HMRC works closely with professional bodies, charities and businesses to improve customers’ experiences of dealing with the Department. For example, back in April, we blogged about our work with professional bodies to make …
