If you read Agent Update you will already be aware that we are looking at new ways to engage with the agent community. We know the value of two-way conversations and we want to move this forward into a more …
I have seen our digital programme really take off over the last few weeks, supporting small businesses and agents through the Self Assessment deadline. Did you join one of the SA online chat services? If so, why not leave a …
It’s been a few weeks since I blogged about moving tax agent and adviser web content to GOV.UK and you may have noticed that move has now taken place. Along with all HMRC customer guidance, information for tax agents and …
Since we last blogged about Agent Online Self Serve my colleagues on the AOSS team have received the great news that they have passed the Government Digital Services (GDS) assessment – reaching the required standard on all 26 counts. This …
Last month we told you about our work moving the HMRC Library content to GOV.UK. We’re now preparing to move our web guidance for agents too. Over to the Digital Services Team to explain our next steps……. Moving to GOV.UK …
Hello, I’m Toni Clark. I recently joined HMRC from the Department for Work and Pensions (DWP) as HMRC’s Head of Digital Agent Engagement – and I’ll be writing this blog from now on. Firstly, a bit about me. I’ve been …
What can agents expect in the coming months? The Agent Online Self Serve (AOSS) project is pushing ahead with development of the new online service for tax agents. The AOSS team has visited a number of agents to understand how …
In 2012, HMRC gave a commitment to improve our service for bereaved customers. Since then, we have been listening to what customers told us was important to them at a very difficult time and looked at ways to simplify our …
Back in July we let you know that we had started to transition the content from HMRC’s Library to GOV.UK. Here’s a quick run through of how we’ve been getting on with that. Since the last update we’ve completed: Customs …
In June I told you we would be bringing you webinars and over the summer months we have delivered the first interactive webinar on penalties and inaccuracies in documents and returns. The response was very positive with 710 of you …
