What can agents expect in the coming months? The Agent Online Self Serve (AOSS) project is pushing ahead with development of the new online service for tax agents. The AOSS team has visited a number of agents to understand how …
In 2012, HMRC gave a commitment to improve our service for bereaved customers. Since then, we have been listening to what customers told us was important to them at a very difficult time and looked at ways to simplify our …
Back in July we let you know that we had started to transition the content from HMRC’s Library to GOV.UK. Here’s a quick run through of how we’ve been getting on with that. Since the last update we’ve completed: Customs …
In June I told you we would be bringing you webinars and over the summer months we have delivered the first interactive webinar on penalties and inaccuracies in documents and returns. The response was very positive with 710 of you …
The Government is reforming the statutory pay and leave entitlements available to employed parents. From next year, a new entitlement to Shared Parental Leave and Pay (SPL) will be introduced. This will give parents more flexibility in the way they …
Some of you have been telling us that you’d like more help in finding your way around the ERS service, and especially with Enterprise Management Incentive (EMI) notifications. In response, we’ve published some frequently asked questions about the ERS service, …
Self Assessment guidance is moving to GOV.UK From 21 August 2014, all Self Assessment guidance will be accessed through the GOV.UK website. HMRC’s Self Assessment online service won’t change as a result of transition, but you and your clients will …
We have 20 Agent Toolkits. Each one focuses on the common errors people make when completing tax returns - and gives agents tips on how to avoid them. We refresh the toolkits each year. So far 18 have already been …
We’re on track to introduce Agent Online Self Serve (AOSS), the new agents’ digital service, to a small number of agents for testing by the end of the year. This is known as a ‘private beta’ release and we’ll use …
We’ve blogged before about migrating HM Revenue and Customs (HMRC) manuals to GOV.UK. The Employment Income Manual (EIM) has now been built in our new design and we have tested it in the lab with some of your fellow tax …
