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Agent Online Self Serve (AOSS)

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In my last blog about AOSS I said that we were planning to share our early thinking on the new agents’ service so that you could let us know what you think of the design so far. You can now find the screens here HMRC Digital Service Screenshots so please take a look and let us have your views by completing the short feedback form on the final screen.

The screens aren’t live yet but they show the journey that an agent might take to confirm their client list is accurate and up-to-date and how they could then go on to view the PAYE accounts of their employer clients. These are prototype screens and the final versions may look different as we continue to build and test the new service and take account of agents’ feedback.

Thanks to those of you with employer clients who have agreed to help us trial the new service. We’re still looking for volunteers so, if you’d like to get involved, please complete the questionnaire here and give us a little more information about your business. The questionnaire/survey will close on 20th March so please act fast if you’re interested in helping us design future agents’ services.

We’re on track to launch the first live service – initially to a very small number of agent volunteers – in April. We’ll work closely with these agents to test and improve the service and then gradually invite more agents to join and provide feedback.

Let us have your views or suggestions on AOSS by commenting on this blog. Are there any particular features you would like us to consider introducing in the future? We can’t make any promises but we do want to know what agents need and would find most helpful.

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1 comment

  1. Comment by Toni Clark posted on

    Thank you for your recent comments about the changes to access to HMRC’s free filing software for Company Accounts‎ and Taxes Online (CATO). The existing service was never intended for use by professional firms, most of which use commercial software. We are however aware that some agents have been using it, so we wanted to give plenty of notice of the changes to the new service so that agents could prepare for them. We are telling agents about this now to ‎allow as much time as possible (more than a year) to make alternative arrangements.