Skip to main content

Talking Points – agent help and support products consultation

Posted by: , Posted on: - Categories: General, Talking Points


Two women and a man smiling in a team meeting

Hello and welcome to my latest blog.

I’m looking for your help in shaping the products and services we provide to you, the agent community. We are constantly looking to improve these services and your views are important to us as we look to make improvements in the products you want to see.

With this in mind we are running a Talking Points consultation webinar called:

Agent help and support products consultation:

During the webinar we will provide an overview of the following products: Agent Blog, Agent Forum, Agent Podcasts and Agent Video Recordings. We won’t be answering technical tax questions on the webinar because we’re looking for feedback and insight on the products themselves.

Thursday 27 September midday to 1pm. Register now and work with us to provide the right support you want from us.

Thank you


Sharing and comments

Share this page


  1. Comment by Samantha posted on

    I am unable to attend this date - will there be any more scheduled?

  2. Comment by Mathew posted on

    Hi Alison
    I am receiving emails from yourself regarding a tax refund from HMRC.
    I am pretty sure its a phishing scam....but thought you should know your name is being used

  3. Comment by Catherine Newman posted on

    I would like to see it please. I don't look at Talking Points announcements as I don't like Talking Points. I was out yesterday but would like to see it.

  4. Comment by Richard Millar posted on

    HMRC should ensure that we do not have to make do with products that don't work.

    Looking at Making tax digital for vat ,We will be forced soon (1/4/19) to use a product that doesn't as yet exist in a fully working format. How can you justify this as being reasonable.

    Polite request in this regard please get your house in order before demanding things be done. You still have time to correct the situation by not mandating making tax digital for vat until 1/4/2020 at the earliest - by which time suitable products and IT at your end should hopefully work. Recent comments in the house of lords back up the point that hmrc is being unfair on this front and not fulfilling the promises made by the relevant persons in charge - i.e that we would have full working systems in plenty of time. A Beta trial means not fully working, an exclusion list means not fully working, a delayed start date for certain business types presumably means not fully working and presumably won't be in time for original date planned.

    • Replies to Richard Millar>

      Comment by Alison Walsh posted on

      Hi Richard
      We have now opened the pilot to those businesses which meet the initial eligibility criteria. This means the majority of businesses with turnover above the VAT threshold will be able to join the new service and begin familiarising themselves with it. We are starting with a public pilot for those with the most straightforward affairs and then building on that to allow more complex customer types to join. This approach allows us to test the service in advance of full implementation and ensures we learn from what works well so we can apply that understanding as we expand the service.
      The detail of who can join and when is on GOV.UK.