What can agents expect in the coming months? The Agent Online Self Serve (AOSS) project is pushing ahead with development of the new online service for tax agents. The AOSS team has visited a number of agents to understand how …
In 2012, HMRC gave a commitment to improve our service for bereaved customers. Since then, we have been listening to what customers told us was important to them at a very difficult time and looked at ways to simplify our …
Back in July we let you know that we had started to transition the content from HMRC’s Library to GOV.UK. Here’s a quick run through of how we’ve been getting on with that. Since the last update we’ve completed: Customs …
In June I told you we would be bringing you webinars and over the summer months we have delivered the first interactive webinar on penalties and inaccuracies in documents and returns. The response was very positive with 710 of you …
The Government is reforming the statutory pay and leave entitlements available to employed parents. From next year, a new entitlement to Shared Parental Leave and Pay (SPL) will be introduced. This will give parents more flexibility in the way they …
