As you may have heard, HMRC’s web guidance and tools are moving to the cross-Government GOV.UK website, where customers will be able to access all Government information and services in one place.
GOV.UK provides a clearer, faster way for people to find what they need. HMRC is working with the Government Digital Service (GDS) to move more than 100,000 pages of HMRC content (and its users) across to it. As you’ll appreciate, it’s no easy task, so we’re taking a staggered approach, avoiding peak times as much as we can.
To meet our customers’ needs, we’re also working with GDS to improve the format, ‘findability’, and clarity of content being moved. Technical material such as manuals and HMRC Notices will be presented in new, user-friendly formats, but the text will stay as it is. Existing transactions will remain on the HMRC site for now, but customers will access them through GOV.UK.
HMRC’s Digital Service is working with GDS to move HMRC’s tax agent and adviser audience across to GOV.UK. They’ve already started talking to the main professional bodies about this, finding out about their priorities (as users of the GOV.UK website) and what agents’ specific needs might be. They’re also using our Agent Stakeholder and Engagement team’s knowledge of tax agents as a route into well-established networks of external stakeholders.
We know that your needs vary, depending on your roles and responsibilities – so we’ve started some research with the wider tax agent audience, to make sure we have a full understanding of what you need from GOV.UK.
You’ll find regular updates on the dedicated HMRC transition blog on GOV.UK.
Why not sign up for it, if you haven’t already? To give you a taster – here are some links to a few recent posts:
Prioritising work for HMRC transition
Labelling the different types of documents
Collaborating to improve how users contact HMRC
We’d like your comments on the transition blog posts. Your views matter and will make a difference.
