In the last few days, you might have received a letter signed by Business Tax Director General, Jim Harra. As the letter explains, HMRC has commissioned independent research company TNS BMRB to carry out a survey for us. We want to understand more about agents’ use of digital services now - and the support you may need in future, as we increasingly offer more services online.
I hope you will consider participating in this important survey as we really need to know what you think.
We estimate that there are around 43,000 professional, paid agents’ entities operating in the UK. These range from sole traders to international companies, excluding those who work in the voluntary sector or on behalf of friends and family.
TNS BMRB will contact a random sample of paid agents and carry out 1700 telephone interviews. They will select around 30 agents to test the questionnaire to begin with – thanks if you have helped with this already.
Following any necessary adjustments, HMRC will issue invitation letters for the rest of the 1700 interviews, which will be carried out between 10 March and 25 April.
The questions are designed to give us a better understanding of the tasks agents carry out on their clients’ behalf – and to explore your attitudes to HMRC and the use of digital services. Follow-up interviews and focus groups will be conducted with some survey participants who are happy to explore the issues in more depth.
TNS BMRB will not give us the names of the agents they have interviewed and all responses to the survey will be anonymised and amalgamated before being given to HMRC.
Of course, you don’t have to wait for an invitation to tell us what you think about our digital services - you can let us know by responding to this blog. Do you use them now? If so, what could we do to make them better?