Why not use our Agent Account Managers (AAM) service to get in touch with HMRC and resolve your client-specific issues? AAMs are there to help tax agents and advisors who have been unable to find answers through the usual HMRC channels – for example, by letter, using web guidance or through priority phone lines.
Our AAM team can :
- use the Agents' Issue Resolution Service (a streamlined process) to resolve ongoing client-specific problems faster
- arrange invitations to HMRC educational events
- provide speakers on a range of HMRC topics
Through this blog, we were asked how long it takes AAMs to get in contact. Their aim is to do so within 72 hours of hearing from you. Between January and December last year, our AAM’s received 2130 agent issues. Ninety five per cent of agents were contacted within two days - and all were contacted within three days. The most common queries in January 2014 were about PAYE repayments.
The AAM Service is easy to access – you simply register by completing this online form.
More about the Agent Account Manager Service
Have you used the Agent Account Managers Issue Resolution Service? If so what did you like best about it? Please help us to make it even better, by telling us how you think we could improve the service.