https://taxagents.blog.gov.uk/2014/02/20/agent-account-manager-service/

Agent Account Manager Service

Why not use our Agent Account Managers (AAM) service to get in touch with HMRC and resolve your client-specific issues?  AAMs are there to help tax agents and advisors who have been unable to find answers through the usual HMRC channels – for example, by letter, using web guidance or through priority phone lines. 

Our AAM team can :

  • use the Agents' Issue Resolution Service (a streamlined process) to resolve ongoing client-specific problems faster
  • arrange invitations to HMRC educational events
  • provide speakers on a range of HMRC topics

Through this blog, we were asked how long it takes AAMs to get in contact.  Their aim is to do so within 72 hours of hearing from you. Between January and December last year, our AAM’s received 2130 agent issues.  Ninety five per cent of agents were contacted within two days  - and all were contacted within three days. The most common queries in January 2014 were about PAYE repayments.

The AAM Service is easy to access – you simply register by completing this online form

More about the Agent Account Manager Service

Have you used the Agent Account Managers Issue Resolution Service? If so what did you like best about it? Please help us to make it even better, by telling us how you think we could improve the service.   

2 comments

  1. Comment by Linda Skilbeck posted on

    What type of "issue" is AAM for? It would assist us if HMRC clarified what kind of issues AAM officers can resolve.
    As we are a VAT specialist firm, staff without VAT expertise at a fairly high/technical level are unlikely to be of any assistance to us.

    Reply
    • Replies to Linda Skilbeck>

      Comment by Jillhawkins posted on

      Linda, thank you for your comment.
      AAMs can deal with any client-specific problems that agents haven’t been able to resolve through normal channels. Even AAMs who are not VAT specialists will have wide ranging experience. By using their knowledge of the business and their contacts across HMRC, they can help to settle issues faster. The AAM team can also escalate issues to other business areas for intervention – and will check that they are dealt with.

      Reply

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