Introduction
...meetings, driving progress on service delivery improvements in response to issues that agents identify (through Working Together and the Joint Initiative), providing toolkits that advise on the common mistakes in...
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CIS repayments agent workshop
...professional rep bodies and some independent practitioners representing their local Working Together groups. They were all keen to share their anecdotal experiences of how the process had worked this year....
Make sure your business is Cyber Streetwise
HMRC is supporting a new Government campaign that helps you to improve your performance online and keep important information safe. Cyber Streetwise offers essential tips and advice on a range...
Agent Update Publication
...agent information together in one place, so that you can easily see what you need to read, helping you to manage the messages we send you. Agent Update covers: latest...
Agent Online Self Serve and Identity Assurance
...too. Agents will be involved in user-testing the new services and we’d like to thank everyone who has volunteered to help us with this. We’re aiming to release a limited...
Moving and improving: HMRC website’s transition to GOV.UK
As you may have heard, HMRC’s web guidance and tools are moving to the cross-Government GOV.UK website, where customers will be able to access all Government information and services in...
New look for HMRC online services
...to welcome John Roche to the team. John is our lead on Agent Segmentation which includes the Agent Population Research work. John will also be one of our main bloggers....
CIS updates and Helpcard
...Helpcard for those operating CIS is now available and provides useful information about what to consider before making a claim and how to claim a repayment. We hope agents agree...
Employment Status Manual – new guidance on employment intermediaries added
In the past, employment intermediaries were often used to disguise people’s employment status as self employed - when they were in fact, employees. In the Finance Bill 2014, the Government...
Working Together initiative produces results
In last week’s blog we explained how the Joint Initiative on Service Delivery had brought about improvements to services. This week we’d like to highlight another example where HMRC’s working...
