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Updates to Employer Helpline (EHL) processes

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HMRC sign on a wall

It’s important that HMRC holds customer data securely.

When calling our Employer Helpline, customers must be able to confirm their Pay As You Earn (PAYE) or Accounts Office reference. Customers who do not have those details should obtain them before they call. Where they cannot provide their PAYE or Accounts Office reference, we will give general advice only. If the customer asks us to tell them their references, we will post these to the address held on our records.

For security reasons, we are unable to provide the PAYE/Accounts Office reference over the phone following a request for a PAYE registration. Details of the references will be sent by post within 7 days.

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